Data Deletion Instructions

If you connected your Facebook Page or Instagram account to thevideoplayer, you can disconnect it and have your data deleted at any time. Follow the steps below.

1. WHAT WE STORE WHEN YOU CONNECT AN ACCOUNT

  • The name and ID of the Facebook Page or Instagram account you connected.
  • An access token that lets us post your videos to that account. It is stored encrypted.
  • The IDs and links of the posts we published for you, and their performance numbers (views, reach, likes, comments, shares and saves).

2. DISCONNECT IN THEVIDEOPLAYER

  1. Log in at app.thevideoplayer.com.
  2. Open your dashboard and go to the Profile tab.
  3. Open the Social accounts section.
  4. Click Disconnect next to Facebook or Instagram and confirm.

We delete the access token straight away and stop posting to the account and reading its post performance.

3. REMOVE THE APP ON FACEBOOK

  1. On Facebook, open Settings & privacy → Settings.
  2. Go to Business integrations.
  3. Select thevideoplayer and click Remove.

This withdraws every permission you gave us for your Facebook Page.

4. REMOVE THE APP ON INSTAGRAM

  1. On Instagram, open Settings.
  2. Go to Website permissions → Apps and websites.
  3. Under Active, select thevideoplayer and click Remove.

This withdraws every permission you gave us for your Instagram account. Menu names can differ slightly between the app and the website.

5. DELETE THE REST OF YOUR DATA

Disconnecting removes access, but keeps the account name and the records of past posts so your history stays in your dashboard. To have those deleted too, email [email protected] from the email address of your thevideoplayer account and tell us which Facebook Page or Instagram account it concerns.

We will delete the data and confirm by email. Posts already published on Facebook or Instagram are not removed by us; you can delete them directly on those platforms.

6. CONTACT DETAILS

For questions about data deletion, please contact [email protected]. See also our Privacy Policy.